Conflict management
Our expertise / Conflict management
Handle disagreement constructively in your team
Why handle conflicts constructively?
Conflicts escalate quickly and become costly as they often lead to:
- Bad atmosphere and bad results.
- Obligation to investigate degrading behaviors.
- Sick leave and relocation.
- Co-workers quitting their job.
Instead, handled well the potential in conflicts is self-reflection, development and innovation. At a workplace that can handle differences co- workers feel safe to talk directly with each other and it decrease the workload for HR- departments and managers.
Training to prevent and manage conflict
Since everyone is different conflict management is an essential skill and we train managers and co-workers to:
- Discover and map different perspectives.
- Listen to understand.
- Express oneself with respect for others.
- Identify signs of warning and act early.
We design training programs that strengthen cooperation and communication in your own team. Together we identify and practice the skills needed in your work. It should be easy to solve cooperation problems and disagreements in the future.
Suggested training programs
Conflict Coaching – Consultation
45-90 min per session for 1 participant
Preventive training is preferable but when conflicts become destructive it is often better to use an independent consultant to help the process. Conflict Coaching is for you who have ended up in a destructive conflict or need to help other co-workers involved in a conflict. We meet to listen to you and map the conflict and to create an understanding of the conflict. We help you with self-reflection and to see the different perspectives involved. The coaching will strengthen you and clarify your different options to handle and process your conflict in a constructive way. We meet for one or several occasions.
3 common mistakes made by employers
1
Act too late
2
Forget prevention
3
Prefer homogeneity in teams
Quick tips!
Avoid right and wrong
There is much wisdom in the old saying “there is always two sides to a story”. To try to see things from another person’s perspective is a challenge but very helpful.
Speak about yourself
Speak about what you feel and what you need, instead of blaming others. How will you make others see your side of the matter if the only thing they hear is accusations?
Stop escalation
Don’t press send button right away when you have written that angry e-mail. Often what we say in anger causes regret for us. Step aside for a while. Ask for time to consider and get back when you can be both respectful and clear.
Get ready to handle disagreements and conflicts constructively
Achieve better understanding, communication and cooperation in your team!