Handle Conflict Across Cultures

Solving disagreements when communication styles and values differ

Solving disagreements when communication styles and values differ.
A training program for managers and co-workers who want to enhance practical skills in managing conflict situations and learn more about how conflict is managed in different countries. What values are important to others and how are they expressed? This workshop combines conflict management with intercultural competence and you learn not to get stuck in judging who is right or wrong but instead understand your own and others’ values and needs.

  Aim

  • Improve practical skills and knowledge to prevent destructive conflicts.
  • Better understanding for how conflict is managed in different countries.
  • Acquire skills to handle conflicts where communication styles and values collide.
  • Enhance own behavioral and communication skills in conflict situations.

  Design

A full day for 6-16 participants

Experience a workshop combining short lectures and interactive exercises in a fun and interesting way.

  Customized Design

We can customize this training program to meet your organization’s specific needs by adapting both the design and content. Below are examples of different training designs:

Basic-knowledge Workshop

Half a day for 6-22 participants

These fun workshops are a combination of lectures and interactive exercises which introduce you to the chosen topic and provide enough knowledge for a basic understanding of it. We create engagement that enables you to identify areas for improvement.

In-practice Workshop

1-4 days for 6-16 participants

In addition to providing basic information and simple understanding of the topic, this workshop provides practical skills. Lectures are varied with interactive exercises. The focus is on practicing communication and interaction skills that can be then used in practice in everyday work.

Consultation

45-90 min in 1-2 days for 1-3 participants

Our consultations include personal and small group coaching, guidance, education and training. During our consultation time, we develop individual skills, strategies and give specific advice based on the clients’ own questions.

Online Consultation

 45-90 min per session for 1-3 participants

Our consultations include individual and small group coaching, guidance, education and training. During our consultation time, we develop individual skills, strategies and give specific advice based on the clients’ own questions.

Inspirational Lectures

20 min-2 hours for 10 to 300 participants

All our lectures are inspirational lectures that create enthusiasm for a new subject and the discovery of a new area of knowledge. We help you to see greater and better possibilities and motivate you to willingly make the needed changes needed.

Combined Package

We combine workshops, training material and strategic consultations to target the specific challenges of your organization at different levels of department, board or the whole organization. In this package, we apply the wholeness approach to change and organizational development. Through this, we make sure that everyone within your organization shares the same understanding of the working culture you desire and have the necessary tools to live it every day.

  Content

Introduction to conflict and conflict management

  • Different definitions on what conflict is.
  • The difference between constructive and destructive conflict management.
  • The potential in conflict.

Introduction to intercultural competence

  • Introduction to what culture intercultural competence is.
  • Practical advice on how to communicate to avoid misunderstanding.
  • The challenge of perceptions and stereotyping.
  • Differences in values across cultures.

Escalation

  • The dynamics of conflict and escalation.
  • Risks with destructive conflict management.

Communication styles and conflict

  • Examples of what values are connected to direct, in-direct and debating communication styles.
  • What the different styles sound like and how they deal with conflict.
  • Strategies to bridge the difference between different styles.

Reaching a solution

  • Beyond right and wrong – what exists under the surface?
  • Mapping different perspectives in a conflict to reach a common solution.

Communication for cooperation

  • To express your own needs and opinions and at the same time show respect and empathy for other parties.
  • Exercises to practice new ways to interact and communicate.

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