InterAct was invited to a conference about service and reception in healthcare arranged by Närhälsan VGR (Västra Götalandsregionen). In this conference, Kajsa Svensson from InterAct held a lecture about how cultural differences can affect the expectations of healthcare. The air was filled with questions regarding how should a caregiver act in meetings between different cultures such as:
- How should one act when a female patient’s husband is talking over her?
- How one can approach when the entire patient’s family comes into the room?
- How should one react when patients don’t understand the system for booking an appointment?
All questions and discussions took place in a friendly format where the participants were moving around the open floor in a patient-receptionist roleplay.